Heat pump warranty
Every Kensa heat pump sold after 1 February 2026 is supported by our updated warranty protection, providing peace of mind to your experience with Kensa. Whether you choose to register for our free 4 year standard warranty or extend your cover, our warranties provide comprehensive parts and labour cover. For full eligibility criteria, exclusions, labour contribution limits and warranty terms, please refer to the customer terms explainer.
Your warranty options
Choose the level of protection that is right for you. To activate a 4-year standard warranty or an 8-year extended warranty, you'll need to register your heat pump after commissioning. Registration must be completed within 30 days of commissioning. Once approved, you'll receive a Warranty Certificate confirming your cover.
How to make a warranty claim
If you believe your heat pump has a fault, follow these simple steps.
- Step 01.
Report the issue to the Kensa technical support team by emailing techsupport@kensa.co.uk or by calling 01872862140.
- Step 02.
Our team will assess the issue, and if approved, replacement parts will be supplied free of charge.
- Step 03.
The replacement parts will be fitted by your original installer, or an otherwise competent person.
- Step 04.
Complete a warranty claim form, provided with the replacement part, and return the faulty part using the prepaid packaging provided.
- Step 05.
Upon receipt and inspection of the defective part(s), Kensa will process the labour contribution payment. Payment will be made directly to the warranty holder.