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FAQs
Frequently asked questions
Explore how heat pumps work & unearth useful advice on all things ground source in this comprehensive introduction to our innovative technology.
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Kensa Utilities
General
Can I control the temperature of the heating in my home?
Will I have a boiler in my home?
Kensa Utilities
Service
Who do I contact if I have any questions about my ground source heating system?
Will someone need to check the equipment in my property is working properly?
Is the equipment safe?
What are the response times when there’s issues with the array?
Kensa Utlities
Customer support
How can I make a complaint?
What happens if an engineer needs to make a home visit?
Can I get my letters sent with larger text?
Will my Direct Debit Change?
What support is available for vulnerable customers?
Where can I find impartial advice about renewable heating?
How can you communicate with me if I have difficulties?
What is the Priority Service Register?
What if I’m finding it difficult to pay?
Can I choose my energy supplier?
How does Kensa Utilities identify and help vulnerable customers?